Question 1

How do I book a property?

Accepted Answer

Select your dates on any property page and click 'Book Now'. You can also call or text us at (510) 822-7060 to book directly.

Question 2

What is the cancellation policy?

Accepted Answer

Free cancellation up to 7 days before check-in. Cancellations within 7 days are non-refundable. Contact us for special circumstances.

Question 3

Why should I book direct instead of Airbnb or VRBO?

Accepted Answer

You save 10-15% by avoiding platform fees. You also get direct contact with our team, faster responses, and flexible date changes.

Question 4

Do you require a deposit?

Accepted Answer

Yes, a security deposit may be required depending on the property. It is fully refundable if the unit is left in good condition.

Question 5

What time is check-in and check-out?

Accepted Answer

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are available for an additional fee, subject to availability.

Question 6

How do I access the property?

Accepted Answer

All units use keyless smart locks. Your unique door code is sent via text before your arrival. No physical keys needed.

Question 7

Is there a gate code?

Accepted Answer

Yes, the gate code is needed after 8 PM. It will be included in your check-in instructions.

Question 8

Are pets allowed?

Accepted Answer

Most units are pet-friendly. There is a $50 pet fee per pet per stay. We have a small dog park on-site.

Question 9

Are there breed or size restrictions?

Accepted Answer

We don't have breed restrictions, but please let us know about your pet when booking so we can assign a pet-friendly unit.

Question 10

Is parking available?

Accepted Answer

Yes, each unit comes with one free on-site parking spot. Additional street parking is also available nearby.

Question 11

How far is the beach?

Accepted Answer

Pensacola Beach is about 20-25 minutes by car. Downtown Pensacola is 10-12 minutes away.

Question 12

What is the address?

Accepted Answer

3801 Mobile Highway, Pensacola, FL 32505. We're centrally located near shopping, dining, NAS Pensacola, and the airport.

Question 13

Is WiFi included?

Accepted Answer

Yes, free high-speed WiFi is included in every unit. The network name and password are provided in your check-in details.

Question 14

What amenities are included?

Accepted Answer

Every unit includes a fully equipped kitchen, air conditioning, heating, smart TV, washer/dryer access, fresh linens, and toiletries.

Question 15

Is there a washer and dryer?

Accepted Answer

Coin-operated laundry facilities are available on-site and shared with other guests.

Question 16

Do you provide a crib or Pack-N-Play?

Accepted Answer

Yes, we provide a Pack-N-Play at no extra charge. Just let us know when you book.

Question 17

What if something breaks or stops working?

Accepted Answer

Text or call us at (510) 822-7060 anytime. We also have a troubleshooting portal accessible via QR code in each unit for common issues like WiFi, AC, or lockouts.

Question 18

Can I extend my stay?

Accepted Answer

Yes, contact us and we'll check availability. Extending directly saves you platform fees compared to rebooking on Airbnb.

Question 19

What are quiet hours?

Accepted Answer

Quiet hours are 10 PM to 8 AM. Please be mindful of other guests and neighbors.

Frequently Asked Questions

Check-in & Check-out

Amenities

Pets

Payments

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